Detailed Notes on empire today carpet and flooring

The laminate flooring set up requires some repair. Bob and Tom arrived out and took photos and notes to what required to be performed.

I'm sixty two yrs previous I cannot shift all of the home furnishings and pull up the carpet ! I was not dwelling when he checked my household my neighbor arrived more than to Enable him in. Later that evening I received a textual content fro Ryan stating he cant not set my floor in and he's not guaranteed how we will solve this , I asked him How about the game place carpet, again no reaction Another morning I bought a concept on my mobile from customer service that they can set up June 18th I

We recognize your annoyance, and want to further more help you. However, we’re struggling to Track down your account with the data provided. Remember to email us at customersupport@ empire-today.com with equally your account and phone info, so we can comply with up with you.

We’re happy to listen to you have been contacted. We’ll continue on to stick to up along with you until eventually your installation is accomplished.

This is completely unacceptable! I am really displeased with Empire. This is not how a consumer really should be treated. I would like an individual to Call me promptly to suitable this case.

Up to now, I have incurred approx. $3200 in costs for the rental of a POD and packing materials and for correcting the ground in the entrance entrance along with the delay in design has become accruing expenses simply because your team has not retained your phrase to repair the challenge to my pleasure.

To the 18th I didn't hear from any individual by 9:30am so I known as and still left a msg for Ashley. An hour glided by and No simply call again so I termed once more and spoke to Jaret who stated “I wasn't to the agenda today. Properly which was Not very good and I here started off connect with persons at Empire and did a Chat with John who known as the Kent Business he mentioned they were endeavoring to Find a firm to come back.

Empire Today is definitely an equal opportunity employer. We think passionately that utilizing a various workforce is central to our good results. We make recruiting decisions based upon your expertise and expertise. We benefit your passion to find out, invent, simplify and Establish.

Without the need of problem he acknowledged all the problems and issues I'd. He showed me using a amount how unleveled the floors are and skilled The problem by the entrance doorway. get more info His feedback initiated the installation coordinator Trevor to return. He reviewed the function of the original installer and agreed the function was poor and was apologetic. I walked him from the total household and reviewed my In general fears once more, and he agreed a whole substitution was necessary. The issue was the subfloor, duration of floorboards, ending perform as well as a defective merchandise likewise. Inside of a shorter time frame, Kim from CS referred to as to state we are actually accepted for a total replacement. She explained I had just one-12 months to hold the function scheduled and completed. I told her my partner was scheduled for operation and that I'd personally simply call back again for making preparations after he was effectively adequate.

We’re sorry to listen to that the ground is looking for repair service, and we’d like to even further support you. You should e mail your issues coupled with you get facts to customersupport@ empire-today.com. We sit up for hearing from you.

The transitions from some rooms were being off by ½ to 1 inch in height, transitions done badly and the molding, quarter-round was calculated, Slice and set up improperly.

A firm as substantial as yours along with the promotion dollars you commit, care must be taken in customer support along with the people today you seek the services of to setup.

Whole waste of time, as well as the tile appears to be like dreadful! The first tile we experienced looked better than this occupation!! Carpet installation went terrific and delighted with it.

I'd also advise you switch or change your customer service agents mainly because they are unavailable and do not do their work as promised.

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